Bill Moyers once said that a benefit of being a journalist is learning in public. This relies on two important skills: An ability to ask good questions and the willingness to listen. Many of us want to be heard, but
One of Socrates’s best-known claims was that “I know that I know nothing.” It’s no fluke that this quote has survived more than 2,000 years or that Socrates is nearly synonymous with wisdom; humility is an important ingredient to mastery,
What do companies like Hilton, Salesforce, and Wegman’s Food Markets have in common? First, they all have some of the happiest employees in their industries. These three companies made the top three spots in Fortune magazine’s “100 best companies to
It doesn’t hurt to be quick, responsive, friendly, efficient, or reliable. But for A. G. Lafley, former CEO of Procter & Gamble, the most important ingredient to making your customers happy is empathy. “I believe everything starts with a deep
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as advocates for your brand. According to research in the Journal
Why should customers buy from you instead of your competitors? That’s the question at the heart of making a sale in a competitive market, says Matt Dixon, Global Head of Sales Force Effectiveness for Korn Ferry. It’s a hard question
By the time John Paul DeJoria founded John Paul Mitchell Systems, he’d already sold encyclopedias on commission door-to-door, and he understood the importance of persistence in the face of rejection. No one likes being told “no,” of course, but the
“Culture of a company is like the character of an individual,” says Simon Sinek in his Big Think Edge video, “Starting with Why: Build a Culture by Design.” We know that when we look at someone’s character, we wonder things
Ahile fewer companies these days rely solely on interviews in deciding who to hire, interviews still have value in that they can reveal the difference between a candidate as a list of carefully crafted qualifications on paper and the reality