A five-year-old reading a picture book in her pillow fort. A college student and his friends at the midnight matinee. A ninety-year-old watching her soaps. What do they have in common? They all sit in rapture, drawn in by the
What makes something a hit or a flop? Sit and ponder that one, and you’ll find it’s a stumper. At first, the answer seems obvious: popularity. That’s not quite right though. First, what qualifies as popular varies depending on what
History is not the story of great people directing the course of the world. It’s about networks. Sure, great people may have had an outsized pull on certain events. But men and women, no matter how influential, are simply nodes
For many, 2020 will not be remembered as a "best of" much. We don't need to repeat the reasons here; it's sufficient to point out that a 100-year pandemic was only one of many difficulties facing the world last year.
It doesn’t hurt to be quick, responsive, friendly, efficient, or reliable. But for A. G. Lafley, former CEO of Procter & Gamble, the most important ingredient to making your customers happy is empathy. “I believe everything starts with a deep
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as advocates for your brand. According to research in the Journal
Every day, humanity generates 2.5 quintillion bytes of data. Every minute, users are sharing nearly 500,000 tweets, watching more than 4 million YouTube videos, and conducting more than 3.6 million Google searches. The incredible amount of data that we generate
By the time John Paul DeJoria founded John Paul Mitchell Systems, he’d already sold encyclopedias on commission door-to-door, and he understood the importance of persistence in the face of rejection. No one likes being told “no,” of course, but the
Ahile fewer companies these days rely solely on interviews in deciding who to hire, interviews still have value in that they can reveal the difference between a candidate as a list of carefully crafted qualifications on paper and the reality